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Chapter 5 Troubleshooting
When the Scanner Is Not
Recognized
The following causes and remedies describe why your computer may not
recognize the scanner.
Cause The Scanning Utility is not installed.
Remedy Install the Scanning Utility before connecting the scanner to the
computer. (See “Setting Up the scanner,” on p.16.)
Cause The scanner is not correctly connected to the computer.
Remedy Connect the scanner to the computer correctly. (See “Connecting the
Scanner to a Computer,” on p.23.)
Cause The scanner is turned off.
Remedy Turn on the scanner. However, if you are using SCSI connections, turn
off the computer and then turn on the scanner and then turn the
computer back on. (See “Turning ON and OFF the Power,” on p.26.)
Cause Interface card is incorrectly installed to the computer.
Remedy Refer to the users guide for the interface card and correctly install the
interface card to the computer. Also, make sure that Windows
recognizes the interface card according to the operating system you
are using. (See “Setting Up the Scanner,” on p.16.)
Cause The USB interface provided as standard with your computer is
not compatible with the scanner.
Remedy Use the recommended USB 2.0 interface card. (See “Checking Your
Operating Environment,” on p.17.)
Cause USB cable is not compatible with the scanner (when using USB
connections).
Remedy Use the USB cable provided with the scanner. (See “Checking Your
Operating Environment,” on p.17.)
Cause USB hub is not compatible with the scanner (when using USB
connections).
Remedy Remove the USB hub to use the scanner. (See “Checking Your
Operating Environment,” on p.17.)
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