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Canadian Spa Company Ontario 2016 Manual

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Owners Manual
Trouble shooting
ISSUE POSSIBLE CAUSE SOLUTION
• No power Breaker or RCD off Check that RCD breaker is turned ON
Loose wire connection Check wire connections
• RCD trips Mis-wired Check wiring per diagram, especially neutral wire
Component failure Perform elimination test to determine failed component. See
elimination test section
• Heater not operating or spa not Improper voltage to heater At power up, verify voltage to heater by observing the last
heating numbers displayed on Topside Console:’12’ for 110-120 volt
spas or ‘24’ for 230-240 volt spas
Set on ECON or SLP mode Reset to STD
Temperature set to low Set temperature above current water temperature
Water level too low Add water until water level is 1 inch (25mm) above Water Line
Blown fuse Check 30amp bus fuse on control board
Component failure Contact dealer
• Pump not operating or turns off Air lock See Air lock procedure
after a short time Improper voltage to pump Contact dealer or qualified electrician
Time out As a safety precaution, the Spa Controller only allows Pump
operation for 15 minutes continuously
Component failure Contact dealer or qualified electrician
Thermal overload During extreme high ambient temperatures the pump motor may
reach the motor thermal overload limit. Wait until motor cools
and retry. If problem persists contact dealer
• Pump surging Low water level Add water until water level is 1 inch (25mm) above water line
• Light will not turn on Burned out bulb Change bulb
Light bulb may have fallen out Unscrew back housing and reinsert bulb
• Air Blower will not operate or Blown fuse Check Air Blower fuse
turns off after a short time Time out As a safety precaution, the Spa Controller only allows Air Blower
operation for 15 minutes continuous
Thermal overload During extreme high ambient temperatures the Air Blower motor
may reach the motor thermal overload limit. Wait until motor
cools to and retry. If problem persists contact dealer
Component failure Contact dealer or qualified electrician
• Ozone Generation Unit will not Blown fuse Check Ozone fuse
operate Burned out UV bulb Replace unit
Component failure Contact dealer
• No water Flow from Jets Air lock See air lock procedure
Adjustable jets turned off Turn jets on
Faulty pump or motor Contact dealer
Slice valve closed Open slice valve
Clogged filter Clean or change filter
• Jet popped Out Jet face not seated Insert jet and turn clockwise until jet snaps into place you will
feel the jet seat
Broken jet Contact dealer
• No air flow from jet Adjustable jets turned off Turn jets on
Air control valve not open Open air control valve
Broken jet Contact dealer
Jet not seated properly Insert jet and turn clockwise until jet snaps into place as it seats
• Noisy Pump or Motor Air lock See air lock procedure
Low water level Add water until water level is 1 inch (25mm) above water line
Clogged filter Clean or replace filter
Damaged or warn motor bearings Contact dealer
• Spa Overheating High ambient temperature During extreme high ambient temperatures the spa may over
heat due to internal friction with in the plumbing. Reduce set
temperature or remove spa cover to cool.
Filtration duration Reduce filtration cycle duration to minimum setting
• Spa will not turn off Spa is trying to heat Check set temperature or heat indicator light on topside console
is ON
Spa is on high filter cycle Check filter cycle and reduce to 2 or 4
Spa is in standard mode See spa modes section
• Abnormal water Excessive evaporation Check and adjust spa cover if needed
Excessive splashing Monitor water level after each use
• Water not clean Dirty or clogged filter Clean or replace filter
Poor water chemistry See common water problems section
Insufficient filtration Cycle duration Based on usage ,adjust filtration cycle duration
High solids content See common water problem section
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