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Faults
6. Faults
CAUTION
Hot gases or liquids!
Hot gases or liquids can escape if lines are leaking or
dismantled!
First allow the fireplace to cool down!
SAFETY INSTRUCTION
In the event of a fault, immediately shut down your fire-
place and only operate it once the faulty components have
been replaced and/or the fault has been rectified!
6.1 Hot water boiler becomes too hot
6.1.1 Action in the event of a fault
Follow the instructions for your fireplace in the event of
a fault and take action to lower the temperature! Shut
down the entire fireplace unit.
In the event of a leak, first allow the fireplace to cool
down until the relevant pipe can be depressurised risk-
free and then drained. To do so, use shut-o devices to
isolate the line from the feed/drain lines and bleed/vent.
Only call the fire service if smoke or fire escapes.
6.1.2 Failure of the heating circuit
Reduce the flame (heat).
Open all the fireplace grilles to draw the maximum
possible air-side heat output away from the fireplace
insert. Open all windows to allow heat to escape.
6.1.3 Thermal discharge safety device
triggered
The thermal safety discharge device (TAS) opens and closes
automatically to regulate the water temperature in the
hot water boiler. This control process is pre-set by your
technician. Never intervene in the control process!
If the hot water boiler overheats, the thermal safety
discharge device (TAS) is triggered to reduce the water
temperature by the feed of colder water. Loud banging
noises can occur when the thermal safety discharge device
opens. Loud noises of flowing water can also be heard. Both
are quite normal and do not represent a fault.
7. Maintaining the heating
technology
CAUTION
Risk of burning from hot parts of the system or residual
wood!
Allow the appliance to cool down before working on it!
CAUTION
Fire hazard from embers!
For safety reasons, once removed, store the ash in a fire-
proof container and leave to cool down completely.
7.1 Maintenance instructions
We recommend regular care and cleaning to obtain optimum
combustion results with a clean fireplace insert.
7.1.1 Cleaning the vitroceramic window of
the door
The fireplace insert features a high temperature-resistant
vitroceramic window.
If the fireplace insert is not operated correctly (for instance
when wet wood is used, incorrect lighting, smouldering
fire operation and with low heat requirement during the
transition period), then the vitroceramic window of the
fireplace insert can soot up more frequently. Vitroceramic
windows can be cleaned with the fireplace glass cleaner
supplied in line with the instructions for use (Service Box).
The cleaning intervals depend on the operating time, heating
habits and the quality of the fuel. Adjust the frequency of
cleaning to these conditions. Do not immerse glass seals
with the fireplace glass cleaner!
7.1.2 Cleaning the metal surface
Carefully clean metal surfaces with a damp cloth without
glass cleaner. Immediately wipe the cleaned surface dry.
26


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