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TROUBLESHOOTING - continued
PROBLEM CAUSE SOLUTION
DISPENSING
When a coffee Dispensing
button is pressed, the
machine starts running, but
stops without dispensing
coffee or after dispensing
only a small amount. (Under
30ml).
- Pre-infusion;
- Incorrect beverage quantity
programming.
- Pre-infusion involves a small amount of
hot water running through the filters
ensuring there is uniform distribution
of water over the entire surface of
coffee before the full beverage is
dispensed.
- Reprogram the quantity of beverage
corresponding to your selected
button.
Refer to “Programming the Quantity
of Coffee in a Cup’ on Page 11.
Coffee being dispensed very
slowly and is weak or poor
quality.
- Incorrect use of the buttons
(Use of Tea button);
- Incorrect coffee capsule being
used.
- Only use the Single or Double Espresso
buttons.
-- Ensure you are using Caffitaly System
compatible capsules only. There will
be a Caffitaly System logo on the
packaging.
Coffee grinds appearing in the
cup or mug
- Incorrect coffee capsule being
used.
- Not cycling water through the
machine after use.
Ensure you are using Caffitaly System
compatible capsules only. There will
be a Caffitaly System logo on the
packaging.
- Cycle water through the machine
after each use by pressing the Double
Espresso button. This also assists in
stopping the coffee grinds building up
and blocking the system.
OTHER
The Lever cannot be lowered.
- The Used Capsule Drawer is full;
- Capsule is stuck in the Capsule
Compartment.
- Empty the Used Capsule Drawer.
- Gently push down on the jammed
capsule with a new capsule.
Water is leaking from the
Used Capsule Drawer.
- Beverage has been dispensed
without using a capsule
(excluding Tea/Hot Water
button):
- Not emptying the Used
Capsule Drawer after using the
Cleaning/Rinse Cycles:
- Used Capsule Drawer is full of
capsules.
- Regularly check the Used Capsule
Drawer for residual water and empty
if required.
- Check & empty the Used Capsule
Drawer after each Cleaning/Rinse
Cycle.
- Empty the Used Capsule Drawer.
20.
20


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