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TROUBLESHOOTING - continued
PROBLEM CAUSE SOLUTION
DISPENSING
When a coffee Dispensing
button is pressed, the machine
starts running, but stops without
dispensing coffee or after
dispensing only a small amount.
(Under 30ml).
- Pre-infusion
- Incorrect beverage quantity
programming.
- Pre-infusion involves a small amount of
hot water running through the filters
ensuring there is uniform distribution of
water over the entire surface of coffee
before the full beverage is dispensed.
- Reprogram the quantity of beverage
corresponding to your selected button.
Refer to “Programming the Quantity of
Coffee in a Cup’ on Page 16.
Coffee being dispensed very
slowly and is weak or poor quality.
- Incorrect use of the buttons (Use
of Tea button);
- Incorrect coffee capsule being
used.
- Only use the Single or Double Espresso
buttons.
-- For Milk based coffee only use the
Cappuccino or Latte buttons.
-- Ensure you only use the Caffitaly System
Capsules.
Used the Cappuccino ot Latte
function and very little milk
coming out.
- Milk Jug not positioned correctly.
- Milk Jug Aspiration Tubes not
connected;
- Milk Connector Out Knob is
unlocked.
- Firmly place the Milk Jug into the Milk Jug
Connector on the machine. Ensure there
is no gap between the Milk Jug Connector
and the machine. Diagram 3, Page 7.
- Ensure the Milk Aspiration Tubes are
connected correctly. Refer to Page 24.
- Undo the Coffee Dispensing Head, turn it
to the back and check the Milk Connector
Out Knob is in place and in the Locked
Position as described on Page 23.
Coffee grinds appearing in the
cup or mug
- Incorrect coffee capsule being
used.
- Not cycling water through the
machine after use.
- Ensure you are using Caffitaly System
compatible capsules only. There will be a
Caffitaly System logo on the packaging.
- Cycle water through the machine after
each use by pressing the Double Espresso
button. This also assists in stopping the
coffee grinds building up and blocking the
system.
OTHER
The Lever cannot be lowered.
- The Used Capsule Drawer is full;
- Capsule is stuck in the Capsule
Compartment.
- Empty the Used Capsule Drawer.
- Gently push down on the jammed capsule
with a new capsule.
Water is leaking from the Used
Capsule Drawer.
- Beverage has been dispensed
without using a capsule (excluding
Tea/Hot Water button);
- Not emptying the Used Capsule
Drawer after using the
Cleaning/Rinse Cycles;
- Used Capsule Drawer is full of
capsules.
- Regularly check the Used Capsule Drawer
for residual water and empty if required.
- Check and empty the Used Capsule
Drawer after each Cleaning/Rinse Cycle.
- Empty the Used Capsule Drawer.
31


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