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MY20B05-42_1.0_18.07.2019 55
Operation
6.3 Error messages
6.4 Battery error message
The battery indicates errors with different LED
statuses. The LED statuses are lit ( ), non-lit
( ) and flashing ( ).
6.5 Warning message
Type Status Lighting pat-
tern Remedy
System error Communication error with
the bicycle system.
Check that the charging cable is firmly and properly connected.
Contact your specialist dealer if the problem persists.
Temperature protection If the temperature exceeds
the guaranteed operating
range, the battery will switch
off.
Store battery in a cool place where there is no direct sunlight until
the battery interior temperature has fallen sufficiently.
Contact your specialist dealer if the problem persists.
Error during security
authentication
This is displayed if no
original drive unit is
connected. This is
displayed if one of the
cables is not connected.
Connect an original battery and an original drive unit.
Check the status of the cables.
Contact your specialist dealer if the problem persists.
Charge error This is displayed if an error
occurs during the charging
process.
Remove the plug connector between the battery and charger.
Press the On-Off button when only the battery is connected.
Contact your specialist dealer if the problem persists.
Battery malfunction Electrical fault in the battery. Plug the charger into the battery.
Remove the charger.
Press the On-Off switch when the battery is connected.
Contact your specialist dealer if the problem persists.
Table 32: Battery error messages
Code Cause Limitation Remedy
W011 The bike's speed cannot be
detected.
The maximum speed before
pedal assistance is provided
may be lower than normal.
Check that the speed sensor is fitted correctly.
Contact your specialist dealer if the problem persists.
W013 The torque sensor may not
have initialized completely
successfully.
Pedal assistance is possibly less
than normal.
Take your foot off the pedal.
Press the battery On-Off button and switch the system on again.
Contact your specialist dealer if the problem persists.
W032 A mechanical rear derailleur
may have been fitted instead
of an electronic one.
The pedal assistance provided in
the WALK level of assistance is
possibly less than normal.
Re-fit the front derailleur for which the system is designed.
Contact your specialist dealer if the problem persists.
Table 33: List of warnings
56


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