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Cause 10. Remote desktop connection software is not installed on your Mac:
If using macOS, download and install “Microsoft Remote Desktop from the Mac App Store.
Shared Folders Suddenly Do Not Open
If the TeraStation shared folder is assigned and used as a network drive, the TeraStation may suddenly become
inaccessible if network settings such as IP addresses or groups are changed. If this happens, open NAS Navigator2
and double-click your TeraStation icon to access a shared folder.
Unable to Access the Shared Folder or the System Becomes
Unstable
This usually happens because too many software applications are running on Windows Storage Server, causing
a memory shortage. Exit or uninstall some of the software running on Windows Storage Server, then restart the
TeraStation.
I12 Message Appears Despite No Drive Errors
If the I12 message appears on the LCD panel (or NAS Navigator2) but the E30 message does not, this indicates that
no drive errors actually occurred. The procedure below will vary depending on how seriously the RAID volume is
corrupted. To check the volume status, follow the procedure below.
1 From Server Manager, click Tools > Computer Management.
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