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Chapter 8 Troubleshooting
While using the TeraStation, you may lose your important data due to sudden accidents, hard disk failure, or
accidental misoperation. Back up your data regularly! For best results, back up your data to Buffalo drives like the
TeraStation, LinkStation, or DriveStation series.
The TeraStation Becomes Unaccessible
Common causes of typical issues that may occur, including if you are unable to search using NAS Navigator2 or the
remote desktop screen does not open, are described below.
Cause 1. The cables are not connected correctly:
The cables are not physically connected, or there may be a contact defect. Reconnect the AC cable and Ethernet
cable and restart both the computer and TeraStation.
Cause 2. Security software in the background is blocking communication:
Add an exception to your firewall software, or disable the firewall software completely. Turn off any software security
suite that might include a firewall. Try searching again.
Cause 3. Wireless and wired adapters are both enabled:
Disable all adapters except for the Ethernet adapter connected to the TeraStation.
Cause 4. The Ethernet cable is defective, or the connection is unstable:
Try changing the hub port or Ethernet cable that you used to connect.
Cause 5. The LAN board, card, or adapter that you are using is defective:
Try changing the LAN board, card, or adapter.
Cause 6. The duplex mode of the network adapter or hub has not been set to auto negotiation:
Select the auto negotiation for the duplex mode of the network adapter or hub.
Cause 7. A network bridge is installed:
If the network has a network bridge that is not being used, remove it.
Cause 8. You are searching from a different network:
You cannot conduct searches beyond your local network subnet. Connect the TeraStation to the same network
subnet as the computer performing the search.
Cause 9. TCP/IP is not operating correctly:
Reinstall the LAN adapter drivers.
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