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On-Air 2100 SMS user guide ~ Edition 3 ~ 29th July ’02 ~ 4641
General information
Guarantee
Your BT On-Air 2100 SMS is guaranteed for a
period of 12 months from the date of purchase.
Subject to the terms listed below the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion the option to replace the BT
On-Air 2100 SMS, or any component thereof,
(other than batteries), which is identified as
faulty or below standard, or as a result of
inferior workmanship or materials. Products
over 28 days old from the date of purchase may
be replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects
that occur within the 12 month guarantee
period.
• Proof of purchase is provided.
• The equipment is returned to BT or its
agent as instructed.
• This guarantee does not cover any faults or
defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12-month guarantee period:
If you experience a problem with your product
you should contact the Helpline on 0870 240
4682. Calls are charged at national call rates.
If the problem is not remedied, you will be
advised to return your product to the Helpline.
Outside the 12-month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
call the Helpline on 0870 240 4682 and ask for
details of our recommended repair agents.
If you have to return your product
If the Helpline are unable to remedy your
problem they will ask you to return the product.
Pack the base station and handset securely,
preferably in the original packaging. All parts
must be returned, including line cords, power
supplies and original batteries. (Please note that
we can not take responsibility for goods
damaged in transit). Use the self adhesive
Freepost label to post your product.
If you have lost the label please call the Helpline
for instructions.
Important
Keep proof of posting
Make sure the Post Office give you proof
of posting.
Technical information
How many telephones can you have on
the line?
All items of telephone equipment have a Ringer
Equivalence Number (REN) which is used to
calculate the number of items that may be
connected to any one telephone line.
