45
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email bt.helpdesk@vtecheurope.com
You keep hearing a beep
• You have pressed the wrong button in a sequence. Check the prompts in the display or refer to
instructions in this user guide.
• The New Call alert might be switched on. The default setting is Off but if you have switched this
feature On, then your handset will beep when a missed call is received in your Calls list. See page
31 if you want to switch this feature Off.
• The beeping might be a new text message alert. Check if you have received a new text message
and not viewed it yet, see page 37. This alert can be switched Off, see page 39.
• Your battery may be low. Please refer to the battery icons on page 9 and check against the icons
on your handset display. If your battery is low, you will need to place the handset on the base to
charge it.
• You may be hearing an error tone. If you press and hold a handset button that does not have
a dual-function associated with it i.e. the BT button, then a long press will emit an error tone
(providing the handset key tone is set to on) and will not open the BT menu. A long press and
hold is only used for dual-function buttons i.e. a speed dial and keylock button etc, when the
dual-function will respond and there will be no error tone.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Diverse 7410 can interfere with other electrical equipment if it is placed
too close. It is recommended that you place your BT Diverse 7410 at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.
• Are you using your Diverse 7410 on a Broadband line? If you are, then please ensure that it
is connected via an ADSL microlter otherwise it may cause problems with your phone and
Broadband service. BT ADSL microlters can be purchased from www.shop.bt.com
Customer Helpline
If you are still experiencing difculties please call the BT Diverse 7410 Helpline on 0800 218 2182*
or email bt.helpdesk@vtecheurope.com.
Possible problems with text messaging
Text messages cannot be sent and screen displays Message not sent
• The base station power supply or telephone line cord might not be properly connected.
• Check that the base station power supply is plugged into the mains socket and switched on and
that the telephone is plugged into the telephone wall socket.
• There might be a fault on the line. Check your telephone line is working properly.
• You might have deleted the server number in error. See page 39 for instructions on how to enter
the number.
