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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email bt.helpdesk@vtecheurope.com
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Is the handset registered correctly to the base, see page 40.
Check that the power is correctly connected.
Check that the handset is within range of the base.
The batteries are low, place the handset on the base/charger to recharge.
You hear the busy tone when you press
Another handset registered to your BT Diverse 7410 base may be on the line.
No Caller Display number/name displayed
Have you subscribed to a Caller Display service from your network provider, see page 30.
The caller may have withheld their number.
An exact name/number match was not found in your phonebook.
Check that you have stored the full STD dialling code.
Cannot register a handset to a base
You can register a total of 5 handsets to your BT Diverse 7410 base and you can register your BT
Diverse 7410 handset to up to 4 bases. Check that you have not exceeded the limits.
Check that you have entered the correct PIN number (default PIN 0000).
Check that you are at least one metre away from other electrical equipment to avoid interference
when registering.
Base unit does not ring, but the lights are on
Have you connected the telephone line to the telephone wall socket correctly?
You must use the telephone line cord supplied with the product otherwise the phone
may not work.
Is the base ringer set to off?
You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.
44


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BT Diverse 7410 Quick start guide - English - 2 pages


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