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Handset not registering
n Check that the main base and the charger are plugged into the mains power and
switched on.
n Check that there are charged batteries in the handset and that they are fitted correctly.
Forgotten your PIN number
n Try entering the default PIN = 0000. If you have changed the number and cannot
remember it, contact the BT Diverse Helpline on
0800 218 2182* or email
bt.helpdesk@vtecheurope.com
No display
n Check that the handset batteries are charged. If necessary, replace the batteries.
Nothing happens when you press any button
n Is the keylock switched on? If so, press UNLOCK then to switch keylock off.
No connection between handset and base
n You may be out of range of the base. Move closer.
Handset on the base does not charge
n Make sure the handset is placed properly on the base. When charging, the battery
symbol is shown filling up.
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If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
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