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Troubleshooting
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Reception Mode
Reservations cannot be made. (The
[Reserve]
button is not available.)
Has the reservation function been turned off by the
administrator?
page 33
Have multiple visitors been selected in the list?
Information can be saved for only one visitor at a time.
page 66
page 68
Reservation information cannot be
edited.
Reservation information cannot be edited for visitors
who have been issued a visitor badge.
-
Reservation information cannot be
overwritten.
Has the reservation function been turned off by the
administrator?
page 33
The [Delete] button cannot be
clicked.
Information for a visitor who is signed in cannot be
deleted. Sign out the visitor, and then delete their
information.
page 62
page 70
The [Overwrite] button is not
available.
Has the reservation function been turned off by the
administrator?
page 33
Have multiple visitors been selected in the list?
Information can be saved for only one visitor at a time.
page 66
page 68
Visitor information cannot be changed for visitors who
have signed in or for whom a reservation has been made
and whose badge has been printed. Make a new
reservation with the new visitor information or sign in the
visitor with the new information, and then delete the
record and badge for the old visitor information.
page 66
page 68
page 70
A visitor cannot be signed in. Has information been entered for each required field? page 50
Data cannot be entered for the
estimated arrival date and time.
Has the reservation function been turned off by the
administrator?
page 33
"---" appears as the host name in a
list.
The specified host information has been deleted. -
The emergency report cannot be
printed.
Is a printer connected, and has it been turned on?
Is the printer driver installed on the computer sending
the print command?
Has the printer for printing the emergency report been
set as the default printer?
The emergency report can only be printed with the
default printer.
-
Self Check-In Mode
A visitor cannot enter visitor
information in Self Check-in Mode.
Confirm [Options] button - [Reception] tab - "Setting
for Visitor Information Fields" of the Administrator Mode.
Visitors will not be able to view or enter information for
any categories where "Unnecessary" is selected. To add
the category to the Visitor Information Fields, change the
settings to "Necessary", "Required" or "Optional" to
allow visitors to enter information.
page 33
Task Manager can be accessed
while in Self Check-in Mode.
To prevent unauthorized access to Task Manager, you
should be logged in to Windows
®
as an Administrator.
-
Problem Possible cause
Page reference
84


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