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9 Troubleshooting
Problem Possible cause
Page reference
Administrator Mode
The VM-100 software cannnot be
started for initial use.
The User must be logged in to their computer with
Administrator privileges in order to execute this function.
page 11
The administrator password has
been forgotten and you cannot log in
to the VM-100 software.
Delete the VM100DB.vmb file from the database folder
(by default, it is stored in C:\Documents and Settings\
All Users\Application Data\Brother\VM-100.
For Windows Vista
®
/Windows
®
7,
C:\ProgramData\Brother\VM-100). This will delete all
your entered data and login details. Restart the VM-100
software, and the program will prompt you to reconfigure
the database path and administrator login details.
page 14
How can I use VM-100 on multiple
computers within the same business
location?
To use the VM-100 software on multiple computers
within the same business location, install the software
on each computer and select a new database file
location (page 12). You can export each visitor log as
CSV format files to merge using Microsoft
®
Excel
®
(or
similar software).
-
The database file cannot be
accessed.
The User must be logged in to their computer with
Administrator privileges in order to execute this function.
Is the path to the file correctly specified?
If the file cannot be accessed even though the path to
the file is correctly specified, the file may be corrupted.
Use a backup file.
-
page 36
page 45
A logo cannot be specified when
trying to replace the logo in the
layout.
If the database file is on a server, save the logo file on
the same server. If the database file is on a local
computer, save the logo file on the same local computer.
page 36
page 78
A custom layout cannot be
selected.
Was the layout saved in an appropriate location?
If the database file is on a server, save the custom layout
on the same server.If the database file is on a local
computer, save the custom layout on the same local
computer.
page 36
page 78
A custom layout cannot be printed
cleanly.
Are there more items in the custom layout than in the
original preset layout?
With VM-100, the number of items in the layout cannot
be increased. Edit the layout by moving or deleting
items.
page 78
Reception Mode
The visitor badge was not printed. Is a printer connected, and has it been turned on? -
-
Was the DK roll installed in the printer? -
If a message has appeared in the lower-right corner of
the window, follow the instructions that are indicated.
-
Your printer driver may not be the latest version. Please
download the latest printer driver at the Brother
Solutions Center. http://solutions.brother.com/
-
83


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