Manual Brother P-Touch 1960 (page 3 of 113) (English, Spanish)

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Brother

90 Days/One Year Limited Warranty and Replacement Service

(For USA Only)

Who is covered:

• This limited warranty (“warranty”) is

given only to the original end-use/retail

purchaser (referred to in this warranty

as “Original Purchaser”) of the

accompanying product, consumables

and accessories (collectively referred

to in this warranty as “this Product”).

• If you purchased a product from someone

other than an authorized Brother reseller

in the United States or if the product was

used (including but not limited to floor

models or refurbished product), prior to

your purchase you are not the Original

Purchaser and the product that you

purchased is not covered by this warranty.

What is covered:

• This Product includes a Machine and

Consumable and Accessory Items.

Consumable and Accessory Items

include but are not limited to label

cassettes, cutters, stamps, power

adapters, cases and batteries.

• Except as otherwise provided herein,

Brother warrants that the Machine and

the accompanying Consumable and

Accessory Items will be free from

defects in materials and workmanship,

when used under normal conditions.

• This warranty applies only to products

purchased and used in the United States.

For products purchased in, but used

outside, the United States, this warranty

covers only warranty service within the

United States (and does not include

shipping outside the United States).

What is the length of the Warranty

Period(s):

• Machines have a two-stage warranty:

90 days from the original purchase date

and an additional warranty up to one

year from the original purchase date.

• Consumable and Accessories Items

accompanying the Machine have a

one-stage warranty: 90 Days from the

original purchase date.

What is NOT covered:

This warranty does not cover:

(1)Physical damage to this Product;

(2) Damage caused by improper installation,

improper or abnormal use, misuse,

neglect or accident (including but not

limited to transporting this Product without

the proper preparation and/or packaging);

(3) Damage caused by another device or

software used with this Product (including

but not limited to damage resulting from

use of non Brother

-brand parts and

Consumable and Accessory Items);

(4) Consumable and Accessory Items that

expired in accordance with a rated life; and,

(5)Problems arising from other than

defects in materials or workmanship.

This limited warranty is VOID if this

Product has been altered or modified in

any way (including but not limited to

attempted warranty repair without

authorization from Brother and/or

alteration/removal of the serial number).

What to do if you think your Product is

eligible for warranty service:

Report your issue to either our Customer

Service Hotline at 1-877-478-6824

or a

Brother Authorized Service Center

within

the applicable warranty period

. Supply

Brother or the Brother Authorized Service

Center with a copy of your dated bill of

sale showing that this Product was

purchased within the U.S. For the name of

local Brother Authorized Service

Center(s), call 1-800-521-2846.

What Brother will ask you to do:

After contacting Brother or a Brother

Authorized Service Center, you may be

required to deliver (by hand if you prefer) or

send the Product properly packaged, freight

prepaid, to the Authorized Service Center

together with a photocopy of your bill of sale.

You are responsible for the cost of shipping,

packing product, and insurance (if you

desire). You are also responsible for loss or

damage to this Product in shipping.

What Brother will do:

First 90 Days: If the problem reported concerning

your Machine and/or accompanying Consumable

and Accessory Item(s) is covered by this warranty

and

if you first reported the problem to Brother or

an Authorized Service Center within 90 days from

the date of original purchase, Brother or its

Authorized Service Center will repair or replace the

Machine and/ or accompanying Consumable and

Accessory Item(s) at no charge to you for parts or

labor. The decision as to whether to repair or

replace the Machine and/or accompanying

Consumable and Accessory Item(s) is made by

Brother in its sole discretion. Brother reserves the

right to supply a refurbished or remanufactured

replacement Machine and/or accompanying

Consumable and Accessory Item(s) and use

refurbished parts provided such replacement

products conform to the manufacturer’s

specifications for new product/parts. The repaired

or replacement Machine and/or accompanying

Consumable and Accessory Item(s) will be

returned to you freight prepaid or made available

for you to pick up at a conveniently located

Authorized Service Center.

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Brother P-Touch 1960 Manual

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