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Error Message Action
Unable to Clean
XX
Unable to Init.
XX
Unable to Print
XX
A foreign object, such as a paper clip or a piece of ripped paper, is in
the machine.
Open the scanner cover and remove any foreign objects and paper
scraps from inside the machine.
If the error message continues:
(MFC-J491DW/MFC-J497DW)
Transfer your faxes to another fax machine or your computer before
disconnecting the machine so you will not lose any important
messages. Then, disconnect the machine from the power for
several minutes and reconnect it.
For more detailed information, see the Online User's Guide:
Transfer Your Faxes or Fax Journal Report.
(DCP-J572DW)
Disconnect the machine from the power for several minutes, and
then reconnect it.
Unable to Scan XX (MFC-J491DW/MFC-J497DW)
Transfer your faxes to another fax machine or your computer before
disconnecting the machine so you will not lose any important
messages. Then, disconnect the machine from the power for
several minutes and reconnect it.
For more detailed information, see the Online User's Guide:
Transfer Your Faxes or Fax Journal Report.
(DCP-J572DW)
Disconnect the machine from the power for several minutes, and
then reconnect it.
Wrong Ink
Cartridge
The ink cartridge model number is not compatible with your machine.
Verify whether the cartridge model number will work with your
machine.
See Related Information: Supply Specifications at the end of this
section.
Wrong Ink Colour Check which ink cartridges are not matched by colour to their ink
cartridge positions and move them to their correct positions.
Telephone Line Interference/VoIP on page 15
Supply Specifications on page 28
Related Information
BTroubleshooting
25
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  • How can I force the printer to print without color ink
    Submitted on 18-11-2022 at 22:21

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Others manual(s) of Brother MFC-J497DW

Brother MFC-J497DW Installation Guide - English - 2 pages

Brother MFC-J497DW User Manual - English - 627 pages

Brother MFC-J497DW Installation Guide - German - 2 pages

Brother MFC-J497DW User Manual - German - 644 pages

Brother MFC-J497DW Quick start guide - German - 38 pages

Brother MFC-J497DW Installation Guide - Dutch - 2 pages

Brother MFC-J497DW Quick start guide - Dutch - 36 pages

Brother MFC-J497DW User Manual - Dutch - 640 pages

Brother MFC-J497DW Installation Guide - French - 2 pages

Brother MFC-J497DW User Manual - French - 652 pages

Brother MFC-J497DW Quick start guide - French - 38 pages


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