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Troubleshooting and Routine Maintenance
79
Error messages B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error Message Cause Action
BT Call Sign
On
(For UK only)
BT Call Sign is set to ON. You
cannot change the Receive Mode
from Manual to another mode.
Set BT Call Sign to OFF. (See BT Call Sign (For
U.K. only) on page 34.)
Change Unable XX
Clean Unable XX
The machine has a mechanical
problem.
—OR
A foreign objects such as a clip or
ripped paper is in the machine.
Open the Upper Clear Jam Cover and remove
any foreign objects inside the machine. If the
error message continues, see Transferring your
faxes or Fax Journal report on page 81 before
disconnecting the machine so you will not lose
any important messages. Then, disconnect the
machine from the power for several minutes and
then reconnect it.
Comm.Error Poor phone line quality caused a
communication error.
Try sending the fax again or try connecting the
machine to another telephone line. If the
problem continues, call the telephone company
and ask them to check your phone line.
Cover Open
Close all covers
The Upper Jam Clear Cover is not
closed completely.
Open the Upper Jam Clear Cover and then close
it again.
The ink cartridge cover is not
closed completely.
Firmly close the ink cartridge cover until it clicks.
Data Remaining
Print data is left in the machine's
memory.
Re-start printing from your computer.
Print data is left in the machine's
memory. The USB cable was
unplugged while the computer was
sending the data to the machine.
Press Stop/Exit. The machine will cancel the
job and clear it from the memory. Try to print
again.
Disconnected The other person or other person's
fax machine stopped the call.
Try to send or receive again.
Document Jam The document was not inserted or
fed properly, or the document
scanned from the ADF was too
long.
See Using the ADF on page 6.
See Document jam on page 82.
The panel cover is open. Close the panel cover and press Stop/Exit.
High Temperature
The print head is too warm. Allow the machine to cool down.
89


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Others manual(s) of Brother MFC-3360C

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Brother MFC-3360C Installation Guide - German - 23 pages

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