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Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > If You
Cannot Complete the Wireless Network Setup Configuration
If You Cannot Complete the Wireless Network Setup Configuration
Related Models: DSmobile DS-940DW
Turn your wireless router off and back on. If that does not resolve the problem, try to configure the wireless
settings again. If this still does not resolve the problem, use the Actions listed in this table.
Cause
Action Interface
Your security settings (SSID/
Network Key (Password))
are not correct.
Confirm your security settings.
The manufacturer’s name or model number of the wireless
access point/router may be used as the default security settings.
See the instructions supplied with your wireless access point/
router for information on how to find the security settings.
Ask the manufacturer of your wireless access point/router, your
Internet provider, or your network administrator.
Wireless
Your Brother machine's MAC
address is not allowed.
Confirm that the Brother machine's MAC Address is allowed in the
filter. The address is printed on your product label.
Wireless
Your wireless access point/
router is in stealth mode (not
broadcasting the SSID).
Enter the correct Network Name (SSID) and Network Key
(Password) manually.
Check the Network Name (SSID) and Network Key (Password)
in the instructions supplied with your wireless access point/router
and reconfigure the wireless network setup.
Wireless
Your security settings (SSID/
Password) are not correct.
Confirm the Network Name (SSID) and Network Key (Password).
The SSID and Network Key are printed on the label attached to the
scanner.
Wireless Direct
Your Brother machine is
placed too far from your
wireless device.
Move your Brother machine within about 1 metre of the wireless
device when you configure the Wireless Direct network settings.
Wireless Direct
There are some obstructions
(walls or furniture, for
example) between your
machine and the wireless
device.
Move your Brother machine to an obstruction-free area. Wireless Direct
There is a wireless
computer, Bluetooth
®
-
supported device,
microwave oven, or digital
cordless phone near the
Brother machine or the
wireless device.
Move other devices away from the Brother machine or the wireless
device.
Wireless Direct
If you have checked and
tried all of the actions, but
still cannot complete the
Wireless Direct
configuration.
Turn your Brother machine off and back on. Then try to configure the
Wireless Direct settings again.
Wireless Direct
Related Information
Network Problems
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