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Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > Your
Scanner Cannot Be Detected on the Network During Installation
Your Scanner Cannot Be Detected on the Network During Installation
Related Models: DSmobile DS-940DW
Cause Action
Your computer is not connected to
the network.
Make sure your computer is connected to a network, for example, a Wireless
LAN environment or has Internet access. For further support, contact your
network administrator.
Your machine is not connected to
the network.
If the Error LED on the Control Panel blinks in orange, it indicates an error status.
Make a note of the error status and then correct the error.
See Related Information: Error and Maintenance Indications.
You use security software. In the installer dialog box, search for the Brother machine again.
Allow access when the alert message of the security software appears during
the Brother Device installation.
The following port numbers are used for Brother network features:
- Network scanning, Remote Setup
Port number 5566/Protocol TCP
- Network scanning (Brother iPrint&Scan)
Port number 54921/Protocol TCP
- BRAdmin Light
Port number 161/Protocol UDP
For more information about security software, see Related Information: Your
Brother Machine Cannot Scan over the Network .
The privacy separator on your Wi-
Fi router is enabled.
Disable the privacy separator.
Your Brother machine is placed
too far from the Wireless access
point/router.
Place your Brother machine within about 1 metre of the Wireless access point/
router when you configure the wireless network settings.
There are some obstructions
(walls or furniture, for example)
between your machine and the
Wireless access point/router.
Move your Brother machine to an obstruction-free area, or closer to the Wireless
access point/router.
There is a wireless computer,
Bluetooth
®
-supported device,
microwave oven, or digital
cordless phone near the Brother
machine or the Wireless access
point/router.
Move all the devices away from the Brother machine or Wireless access point/
router.
Related Information
Network Problems
Related Topics:
Your Brother Machine Cannot Scan over the Network
If You Want to Check that Your Network Devices are Working Correctly
Error and Maintenance Indications
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