718492
246
Zoom out
Zoom in
Previous page
1/283
Next page
Troubleshooting
231
10
Operational and Software Difficulties 10
IMPORTANT
For technical help, you must contact Brother customer support.
If you think there is a problem with your machine, check the table below and follow the troubleshooting tips.
You can resolve most problems yourself. If you need additional help, the Brother Solutions Center offers the
latest FAQs and troubleshooting tips, visit support.brother.com
Using non-Brother supplies may affect the scan quality, hardware performance, and machine reliability.
Scanning Difficulties 10
Difficulty Cause Suggestions
TWAIN or WIA errors
appear when starting
to scan. (Windows
®
)
The TWAIN or WIA driver has not been
selected as the primary source in your
scanning application.
Make sure the Brother TWAIN or WIA driver is
selected as the primary source in your scanning
application. For example, in Nuance™
PaperPort™ 14SE, click Scan Settings, and then
Select to select the Brother TWAIN/WIA driver.
TWAIN errors appear
when starting to scan.
(Macintosh)
The TWAIN driver has not been
selected as the primary source in your
scanning application.
Make sure the Brother TWAIN driver is selected as
the primary source in your application.
You can also scan documents using the
ICA Scanner Driver.
OCR does not work. The scanner resolution is too low. Increase the scanner resolution.
Vertical lines are seen
in the scanned image.
Paper dust has accumulated on the
surface of the glass strips.
Clean the glass strips inside the machine.
See Clean the Scanner and Rollers on page 205.
The scanned image is
missing.
The Paper Guides are not adjusted
to fit the width of the document.
The Auto Deskew feature was set to
On when the document was
scanned.
The settings are not suitable for your
document. For example, a Letter/A4
size document was fed when
Executive/A5 was selected as
document size.
Adjust the Paper Guides to fit the width of the
document. When Scan Size is set to Auto and
you are scanning a document that contains
multiple page sizes, insert narrow pages straight
and as close to the centre of the machine as
possible. If the document does not stay straight
while feeding, use Continuous Scanning.
Set Auto Deskew to Off.
Make sure the document size settings are
suitable for your document.
Configure the margin settings and adjust the
scanning position. For more information, see
Split and Save a Scanned File on page 194.
246


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Brother ADS-2400N at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Brother ADS-2400N in the language / languages: English as an attachment in your email.

The manual is 6,65 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Brother ADS-2400N

Brother ADS-2400N User Manual - German - 294 pages

Brother ADS-2400N User Manual - Dutch - 295 pages

Brother ADS-2400N User Manual - French - 292 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info