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Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > Your
Scanner Cannot Be Detected on the Network During Installation
Your Scanner Cannot Be Detected on the Network During Installation
Related Models: ADS-2700W
Cause Action Interface
Your computer is not
connected to the network.
Make sure your computer is connected to a network, for example, a
LAN environment or Internet services. For further support, contact
your network administrator.
Wired/Wireless
Your machine is not
connected to the network.
(Wired network)
Press
Settings > Network > Wired LAN > Wired Status
> Status. If the LCD displays Auto or Off, ask your network
administrator whether your IP address is valid or not.
(Wireless network)
Press Settings > Network > WLAN > WLAN Status >
Status. If the LCD displays Connection Failed:, ask your
network administrator whether your IP address is valid or not.
Wired/Wireless
You use security software. In the installer dialog box, search for the Brother machine again.
Allow access when the alert message of the security software
appears during the Brother Device installation.
The following port numbers are used for Brother network
features:
- Network scanning, Remote Setup
Port number 5566/Protocol TCP
- Network scanning (Brother iPrint&Scan)
Port number 54921/Protocol TCP
- BRAdmin Light
Port number 161/Protocol UDP
For more information about security software, see Related
Information: Your Brother Machine Cannot Scan over the
Network
Wired/Wireless
You use a Wi-Fi router. The privacy separator on your Wi-Fi router may be enabled. Disable
the privacy separator.
Wireless
Your Brother machine is
placed too far from the
Wireless access point/router.
Place your Brother machine within about 1 metre of the Wireless
access point/router when you configure the wireless network
settings.
Wireless
There are some obstructions
(walls or furniture, for
example) between your
machine and the Wireless
access point/router.
Move your Brother machine to an obstruction-free area, or closer to
the Wireless access point/router.
Wireless
There is a wireless
computer, Bluetooth-
supported device,
microwave oven, or digital
cordless phone near the
Brother machine or the
Wireless access point/router.
Move all the devices away from the Brother machine or Wireless
access point/router.
Wireless
Related Information
Network Problems
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