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9. TROUBLESHOOT
Problems Solution
7-in-1 wireless sensor
is intermittent or no
connection
1. Make sure the sensor is within the transmission range
2. If it still does not work, reset the sensor and resynchronize with console
Additional wireless
sensor(s) is/are
intermittent or no
connection
1. Make sure the sensor(s) is/are within the transmission range
2. Make sure the channel displayed match to the channel selection on sensor
3. If it still does not work, reset the sensor and resynchronize with console
No WI-FI connection 1. Check the WI-FI icon on the display, it should be on if connectivity is
successful
2. In the console SETUP page, make sure the WI-FI settings (router's name,
security type, password) are correct
3. Make sure you connect to 2.4G band of the WI-FI router (5G not
supported)
Data not reporting to
ProWeatherLive
1. In the console SETUP page, ensure your Station ID and Station Key are
correct
2. In the "Edit Devices" of the console on PWL, ensure the Device Mac
address is entered correctly
Multi-day forecast, cloud
cover, visibility, sunrise/
sunset, moon rise/
moon set times are not
accurate
1. Ensure your console is connected to PWL
2. Ensure latitude, longitude & time zone in "Edit Devices" of the console on
PWL are correct
3. Press the [ REFRESH ] key to update the data instantly
Sunrise/sunset, moon
rise/moon set times are
di󰀨erent to that of PWL
1. Ensure your console is connected to PWL
2. Ensure the console Time Sync is set to ON
Rainfall is not correct 1. Make sure the rain collector is clean for the tiping bucket to tip smoothly
2. Make sure the sensor has stable and level mounting to ensure correct tipping
Problems Solution
Temperature reading too
high in the day time
1. Place the sensor in open area and at least 1.5m o󰀨 the ground.
2. Ensure that the sensor is placed away from heat generating sources or
structures, such as buildings, pavement, walls or air conditioning units.
Some condensation
beneath the UV sensor
may occur overnight
This will disappear when temperature rises up under the sun and will not a󰀨ect
the performance of the unit.
75


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