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34 - English
Care and Maintenance
Troubleshooting
Problem What to do
No power Secure the Acoustimass
®
module’s, soundbar’s and console’s
power cords.
Reconnect the Acoustimass module’s, soundbar’s and console’s
power cords firmly into an AC (mains) outlet.
Use the remote control to power on the system.
No sound Unmute the system.
Increase the volume.
Plug the Acoustimass module, soundbar and console into a live AC
(mains) outlet.
Insert the speaker cable into the Speaker Connections connector,
not the Bose
®
Link connector.
Insert the HDMI
cable into a connector on your TV labeled ARC
or Audio Return Channel. If your TV does not have an HDMI ARC
connector, use a secondary audio cable in addition to the HDMI
cable (see page 14).
If using a secondary audio cable, insert the cable into a connector
on your TV labeled Output or OUT, not Input or IN.
Secure all cable connections on the soundbar, TV and connected
sources.
If your source is connected to your TV, select the correct TV input
(see page 26).
Toggle CEC between Alternate On and Default On (see page 32).
Disconnect headphones when not in use.
If connecting your source through the connector, enable Audio in
using the System menu (see page 32).
If you are connecting headphones to the connector, enable
Headphones using the System menu (see page 32).
If you see the error message Cannot find Acoustimass, pair the
Acoustimass module with the console (see page 37).
Reset the system (see page 37).
Sound is coming
from your TV
speakers
Insert the HDMI cable into a connector on your TV labeled ARC or
Audio Return Channel (if available).
Turn off your TV speakers (refer to your TV owner’s guide).
Decrease your TV volume to its lowest setting.
No or poor video Switch to a different source, then return to the affected source to try
and re-establish a signal.
Disconnect and reconnect the HDMI cable of the affected source.
Disconnect and reconnect the HDMI cable from the console to the
TV.
Power off and on the affected source, TV and the console.
If you assigned the optical, analog, or coaxial digital connector to
one of your HDMI
sources, change it back to Auto/TV (Default) us-
ing the system menu. See page 32.
34


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