12
What to do if ...
ʑ
Water is leaking out.
Fit/refit the drainage hose correctly.
Tighten the screw connection of the supply hose.
ʑ
There is no water supply.
Detergent is not dispensed.
Start/Reload not selected?
Tap not turned on?
Filter blocked? Clean the filter. aInstallation and maintenance
instructions, Page 8
Supply hose kinked or trapped?
ʑ
Washer dryer door cannot
be opened.
Safety function active. Programme stopped? aPage 5
(no final spin/drain) selected? aPage 5
Can be opened by emergency release only. aPage 13
Childproof lock is activated? aPage 10
ʑ
Programme does not start.
Start/Reload or (Finish in) selected?
Washer dryer door closed properly?
ʑ
Detergent solution is not
drained.
Clean the drain pump. aInstallation and maintenance
instructions, Page 8
Clean the waste pipe and/or drainage hose.
ʑ
Water not visible in the drum.
Not a fault - water below the visible area.
ʑ
The spin result is not
satisfactory.
Wash small and large items of laundry together.
Selected speed too low? aPage 10
ʑ
The spin cycle performs
several times.
This is not a fault the unbalanced load detection system
adjusts the imbalance.
ʑ
Compartment ~ is not rinsed
out completely.
Remove the insert. Clean the detergent drawer and insert it
again. aInstallation and maintenance instructions,Page 7
ʑ
Odour forms in the washer
dryer.
Run the . Fluff Clean programme without laundry.
Use standard detergents.
ʑ
Foam escapes from the
detergent drawer.
Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour
this mixture into compartment II in the detergent drawer.
Reduce the detergent dosage for the next wash cycle.
Use commercially available low foam detergents and care
products which are suitable for use in the washer dryer.
ʑ
Excessive noise, vibrations
and "wandering" during the
spin cycle.
Are the appliance's feet fixed?
Secure the appliance's feet. aInstallation and maintenance
instructions, Page 5
Transportation safety devices removed?
Remove the transport bolts. aInstallation and maintenance
instructions, Page 3
ʑ
Display panel/indicator lights
do not function while the
appliance is running.
Power failure?
Circuit breaker tripped? Reset the circuit breaker/change the
fuse.
If the fault occurs repeatedly, call after-sales service.
ʑ
The programme sequence is
longer than usual.
This is not a fault the unbalanced load detection system
adjusts any imbalance by repeatedly distributing the laundry.
Not a fault the foam detection system is active; it adds an
additional rinse cycle.
ʑ
There are detergent residues
on the laundry.
Occasionally, phosphate-free detergents contain water-insoluble
residues.
Select Rinse or brush the laundry after washing.
ʑ
Spinning noise during drying.
This is an innovative process called thermospinning to reduce
energy consumption during drying.
ʑ
Differently coloured fluff from
the previous drying cycle is
redeposited to the laundry in
the following washing cycle.
Run the . Fluff Clean cold programme without laundry to
remove the fluff which has accumulated in the tub during tumble
drying.
13
ʑ
Drying takes too long.
According to the water cooling technology, a higher water
temperature will result in lower drying performance and an
increased drying time.
If dripping laundry is put inside the drum to dry directly or
laundry has not been spun well enough before drying, the drying
time will be longer.
Run the . Fluff Clean cold programme without laundry to
remove fluff which has accumulated in the tub and drying
system.
ʑ
Drying programme does not
start.
Drying programme not selected? aPage 10: 89 (Drying)
option button and Page 7: Programme overview
Washer dryer door not closed properly?
cflashes? Wash small and large items of laundry together.
Pump is blocked? aInstallation and maintenance instructions,
Page 8: Clean the pump
ʑ
The drying result is not
satisfactory (laundry is not
dry enough).
Water temperature is too high.
The laundry has not been spun well enough before drying
always set the highest selectable spin speed for all washing
programmes.
Machine overloaded: please follow the load recommendation
in the programme table and on the load display, do not overload
the machine, as the maximum load for drying is lower than for
washing. Unload the machine after washing a maximum load of
laundry and separate the load into two drying cycles.
The line voltage of the power supply is too low, too high, or
unstable.
Thick multilayered textiles or textiles with thick fillings these
textiles easily dry on the surface, but not inside. This drying
process may take longer. Please use time drying programmes
to dry these kinds of textiles completely.
ʑ
A small amount of water can
be seen dripping on the dried
load of laundry when the door
is opened.
Opening the door quickly creates a suction effect which can pull
remaining water drops from the drying system.
Open the door slowly. Avoid jerking the door open.
ʑ
If you cannot correct a fault yourself or a repair is required:
Turn the programme selector to  Off and pull the mains plug out of the socket.
Turn off the tap and call customer services.
Emergency release e.g. in the event of power failure
The programme will continue to run when the power is restored.
However, if the laundry has to be removed, the washing
machine door can be opened as follows:
Risk of scalding.
The detergent solution and laundry may be hot.
If possible, leave it to cool down.
Do not open the washer dryer door if water can be seen
through the glass.
Set the programme selector to ÂOff and disconnect the mains plug.
Drain the detergent solution.
aInstallation and maintenance
instructions, Page 8
Pull the emergency release with a tool and release it.
The washer dryer door can then be opened.
What to do if ...
