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en Troubleshooting
44
Fault Cause and troubleshooting
The door cannot
beopened.
⁠ is activated.
Continue the programme by selecting Spin or
Drain and pressing Start/Reload .
→"Resuming the programme when the programme
status is Rinse Hold", Page31
The temperature is too high.
Wait until the temperature has dropped.
→"Cancelling the programme", Page31
Water level is too high.
Start the Drainprogramme.
Power failure.
Open the door using the emergency release.
→"Emergency release", Page50
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
→"Cleaning the drain pump", Page37
⁠ is activated.
Continue the programme by selecting Spin or
Drain and pressing Start/Reload .
→"Resuming the programme when the programme
status is Rinse Hold", Page31
The water outlet hose is connected too high.
Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
Correctly assemble the pump cover.
Detergent dosage is too high.
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
44


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