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Troubleshooting en
61
Fault Cause troubleshooting
Drum jerks after the pro-
gramme starts.
This is caused by an internal
motor test.
Not a fault – no action required.
Vibrations and movement of
the appliance whilst spin-
ning.
Appliance is not correctly
aligned.
Aligning the appliance
The appliance feet are not
fixed.
Secure the appliance feet. Aligning
the appliance
Transit bolts have not been
removed.
Removing the transit bolts
Drum does not turn, water
does not flow in.
Load detection is active. Not a fault – no action required.
Note:The load detection can take up
to two minutes.
Heavy foam build-up Detergent dosage is too
high.
Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the compartment for manual
dosing (not for outdoor clothing,
sportswear or items stuffed with
down).
If intelligent dosing is activated, re-
duce the "basic dosage"
→Page41.
If you dose manually, reduce the
amount of detergent for the next
washing cycle with the same load.
⁠i-DOS ⁠i-DOS cannot
be actuated.
Intelligent dosing is not in-
tended for this programme.
Not a fault – no action required.
Programme progress does
not allow intelligent dosing.
No remedial action possible.
Noise
Fault Cause troubleshooting
Rushing, hissing noise. Water is flushed under pres-
sure into the detergent
drawer.
Not a fault – normal operating
noise.
Longer, whirring noise be-
fore the start of the wash
cycle or fabric softening.
Intelligent dosing system dis-
penses detergent or care
products.
Not a fault – normal operating
noise.
Brief whirring noise after
switching on the appliance.
Intelligent dosing system
carries out a function test.
Not a fault – normal operating
noise.
61


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