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en Troubleshooting
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Troubleshooting
Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out by trained specialist
staff.
Only use genuine spare parts when repairing the appliance.
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Malfunctions
Fault Cause Troubleshooting
The display goes out and
flashes.
Energy-saving mode is act-
ive
Press any button.
aThe symbol lights up again.
"E:36 / -10" Drain pipe or water outlet
hose is blocked.
Clean the drain pipe and the water
outlet hose.
Drain pipe or water drain
hose is caught or jammed.
Ensure that the drain pipe and wa-
ter drain hose are not kinked or
trapped.
Drain pump is blocked. →"Cleaning the drain pump",
Page44
The water outlet hose is con-
nected too high.
Install the water outlet hose at a
maximum height of 1 metre.
Detergent dosage is too
high.
Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the left-hand compartment (not
for outdoor clothing, sportswear or
items stuffed with down).
Reduce the amount of detergent for
the next washing cycle with the
same load.
Unapproved extension in-
stalled on the water drain
hose.
Remove any unapproved exten-
sions from the water hose. Connect-
ing the appliance
50


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