36
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. You can make a note of the
number of your appliance and the telephone number of the
after-sales service in the space below to save time should it be
required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Technical data
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
‹:‹‹ and 0 are in the display
panel.
Power cut Reset the clock.
The microwave does not switch on. Door not fully closed. Check whether food residue or debris is
trapped in the door.
It takes longer than before for the
food to heat up in the microwave
The selected microwave power level is too
low.
Select a higher power level.
A larger amount than usual has been placed
in the appliance.
Double the amount = almost double the
cooking time.
The food was colder than usual. Stir or turn the food during cooking.
Turntable grates or grinds. Dirt or debris in the area around the turntable
drive.
Clean the rollers under the turntable and the
recess in the oven floor thoroughly.
A particular operating mode or
power level cannot be set.
The temperature, power level or combined set-
ting is not possible for this operating mode.
Choose permitted settings.
“‚ appears in the display panel.
The thermal safety switch-off function has
been activated.
Call the after-sales service.
“ƒ appears in the display panel.
The automatic safety switch-off function has
been activated.
Touch any button or turn the rotary selector.
“„ appears in the display panel.
The oven is malfunctioning. Call the after-sales service.
“… appears in the display panel.
The thermal safety switch-off function has
been activated.
Call the after-sales service.
“‚‚ appears in the display panel.
Moisture in the control panel. Allow the control panel to dry.
“‚ˆ appears in the display panel.
Rapid heating has failed. Call the after-sales service.
The appliance can be set, but does
not heat up. The colon is flashing.
The demo mode has been activated. Disconnect the appliance from the mains
power supply, then reconnect it. Press and
hold the
@ button until the @ symbol
appears in the display and the colon stops
flashing. Confirm within 4 seconds using the
@ button.
Problem Possible cause Remedy/information
E no.
FD no.
After-sales service
O
GB 0844 8928979
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
IE 01450 2655
Power supply 220-230 V, 50 Hz
Microwave power setting 900 W
Microwave frequency 2,450 MHz
Fuse 16 A
VDE approved Yes
CE mark Yes
