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After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. You can make a note of the
number of your appliance and the telephone number of the
after-sales service in the space below to save time should it be
required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Technical data
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
Acrylamide in foodstuffs
Which foods are affected?
Acrylamide is mainly produced in grain and potato products
that are heated to high temperatures, such as potato crisps,
chips, toast, bread rolls, bread, fine baked goods (biscuits,
gingerbread, cookies).
The appliance can be set, but does
not heat up. The colon is flashing.
The demo mode has been activated. Disconnect the appliance from the mains
power supply, then reconnect it. Press and
hold the
@ button until the @ symbol
appears in the display and the colon stops
flashing. Confirm within 4 seconds using the
@ button.
Problem Possible cause Remedy/information
E no.
FD no.
After-sales service
O
GB 0844 8928979
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Power supply 220-230 V, 50 Hz
Microwave power setting 900 W
Microwave frequency 2,450 MHz
Fuse 16 A
VDE approved Yes
CE mark Yes
Tips for keeping acrylamide to a minimum when preparing food
General Keep cooking times to a minimum. Cook meals until they are golden brown, but not
too dark. Large, thick pieces of food contain less acrylamide.
Baking biscuits Max. 200 °C in Top/bottom heating or max. 180 °C in 3D hot air or hot air mode.
Max. 190° C in Top/bottom heating or max. 170 °C in 3D hot air or hot air mode. Egg
white and egg yolk reduce the formation of acrylamide.
Oven chips Distribute thinly and evenly over the baking tray. Cook at least 400 g at once on a bak-
ing tray so that the chips do not dry out.
14


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