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Troubleshooting
Problem
Reason
Solution
No power assistance when
the bike is turned on
1. No power
1. Check if the battery is
installed correctly
2. Check if battery needs
charging
Not enough mileage
1. Battery not fully charged
2. Tire pressure is low
3. Frequent brakes/starts/
reduces riding
performance
4. After a longer period the
performance will reduce
5. Due to low temperature
environment
1. Check if the charger is
working properly
2. Check the tire pressure before
riding
3. Try not to brake and start the
bike unnecessarily
4. Replace the battery
5. Normal phenomenon
Battery
cannot be
charged
1. Charger is probably not
plugged in
2. Battery temperature too
low
3. Battery temperature too
high
1. Check if the plug is loose
2. Wait until the temperature
goes back to normal
3. Wait until the
4. temperature goes back to
normal
Display not working
1. No power
2. Adaptor faulty
3. Meter faulty
1. Check battery condition
2. Contact after-sales service for
replacement
3. Contact after-sales service for
replacement
The motor does
n’t work
when powered on
1. Brake is working
2. Meter faulty
1. Check brake
2. Contact after-sales service for
replacement
41


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