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Blendtec CHEF 775 Manual

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6.5 UNRESPONSIVE CONTROL SURFACE
If the control surface of your blender is not responding, wipe it down with a damp
rag to remove any liquids or particle buildup� If that doesn’t work, unplug the
power cord and then plug it in again�
INSTRUCTIONS THAT APPEAR IN THIS USER GUIDE ARE NOT MEANT TO
COVER EVERY POSSIBLE CONDITION OR SITUATION THAT MAY OCCUR. GOOD
JUDGMENT MUST BE USED WHEN OPERATING THIS OR ANY OTHER MACHINERY.
SECTION 7: WARRANTY
7.1 WARRANTY DESCRIPTION
Blendtec warrants your blender against defects in materials and workmanship
under normal use, maintenance, and service for 1–3 years* on parts and labor
required to repair or replace components that, in the sole opinion of Blendtec,
are defective� Discontinued items, limited edition items, or color selections will
be replaced with the closest equivalent current product� In order to honor your
warranty, Blendtec will require a serial number, model number, and proof of
purchase from an authorized dealer at the time of the claim� In addition, the serial
number label on the unit must remain intact and unaltered or the warranty is void�
The following items are not included the blender warranty coverage:
• Normal maintenance, adjustments and cleaning as outlined in this manual�
• Repairs due to unauthorized service or modifications to the blender, product
tampering or use of non-standard parts or accessories without prior written
approval from Blendtec�
• Damage cause by: improper installation or ventilation of the blender; electrical
supply (e�g�, electrical power failure, improper electrical connections, the use of
extension cords, low voltage or voltage drops to the unit); water supply; drainage;
exposure to water; or floods, storms or other acts of God�
• Cost of premium labor rates due to holidays, overtime, shipping, etc�
• Parts or assemblies subjected to misuse, abuse, neglect or accidents or lack of
specified maintenance or operational procedures�
• Damage or problems caused by installation, relocation of unit, cleaning and/or
maintenance procedures inconsistent with the technical instructions provided in
this manual�
• Claims for personal injuries, incidental or consequential damages or economic
loss (profit or revenue), however caused�
*Warranty periods vary according to blender model�
7.1.1 Water Damage and Abuse
It is critical to prevent liquids from entering the motor base� The motor base
has been designed to deflect liquids from entering� However, in some
instances of heavy spillage or a lack of appropriate cleaning procedures,
liquids may enter the motor housing� It is important to promptly clean up all
spills on the motor, around the counter and under the sound enclosure base
(if used)� Failure to do so may result in liquids being pulled into the motor,
which will lead to premature failure� This cause of failure is considered abuse
and is not covered under the warranty�
7.1.2 Country of Purchase
Warranty is provided only in the country in which the equipment was purchased
from an authorized sales representative� Use of the equipment outside the
country of purchase voids all warranties, expressed or implied� If a customer
chooses to utilize a local service center outside of the country of original sale, he
or she can reasonably expect to pay for parts, labor, shipping, duties, taxes, etc�,
necessary to make the repair and return the equipment�
7.1.3 Service Procedure
If you experience any difficulty in using your Blendtec blender and following the
troubleshooting steps in Section 7 does not resolve the problem, immediately
contact Blendtec customer service at 1-800-BLENDTEC (US customers) or
a Blendtec qualified service agent (international customers) to diagnose the
problem� Please have your blender’s serial number ready and be prepared to
describe the problem� Do not attempt to do your own repairs� The warranty will
be voided if repairs are made by individuals other than Blendtec qualified service
agents� Many issues can be resolved simply and quickly over the phone� If the
problem cannot be resolved over the phone, your unit may require replacement�
If your machine is under warranty, Blendtec will repair or replace the blender
at no cost� Cosmetic damage and abuse are not included�
If your machine is out of warranty and you wish to have it repaired,
contact Blendtec customer service at 1-800-BLENDTEC (US customers) or
a Blendtec qualified service agent (international customers) for instructions�
You will be responsible for payment of shipping costs, parts for the repair,
and labor costs as applicable�
When shipping your blender to Blendtec customer service or a qualified service agent
(either in warranty or out of warranty), please include the form on the following page�
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR GUARANTEES
OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY
OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE�
In no event shall Blendtec be liable for any special, indirect, incidental or
consequential damages� Upon the expiration of the warranty period, Blendtec’s
liability under this warranty shall terminate� The foregoing warranty shall constitute
the sole liability of Blendtec and the exclusive remedy of the customer or user�
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law� You
are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage� You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure�
… 17


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