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3Trouble shooting
Trouble shooting
Faults often have simple explanations. Please read the
notes in the table before calling the customer service.
Your hob’s electronics are located underneath the
control panel. For various reasons, the temperature in
this area may rise sharply.
To prevent the electronics from overheating, the
hotplates are switched off as and when necessary. The
”ƒ, ”…, or ”† display appears alternately with the or
œ residual heat display.
4Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
Please quote the E-number (product number) and the
FD number (production number) of your appliance
when contacting the after-sales service. The rating plate
bearing these numbers can be found on the appliance
certificate.
Please note that a visit from an after-sales service
engineer is not free of charge in the event of misuse of
the appliance, even during the warranty period.
Display Fault Remedy
None The power supply has been disconnected. Check the household fuse for the appliance. Check whether there is a
power cut by trying other electronic appliances.
All displays flash The touch controls are wet or an object is rest-
ing on them.
Dry the controls or remove the object.
”ƒ
Several hotplates have been used over a pro-
longed period at high power settings. To pro-
tect the electronics, the hotplate has been
switched off.
Wait a while. Touch any control. When ”ƒ goes out, the electronics have
cooled down sufficiently. You can continue cooking.
”… Despite being switched off by ”ƒ, the elec-
tronics have become hot again. All hotplates
have therefore been switched off.
Wait a while. Touch any control. When ”… goes out, you can continue
cooking.
Ӡand the heat setting
flashes alternately. A
beeping sound can be
heard
Warning: There is a hot pan near the control
panel. There is a risk that the electronics will
overheat.
Remove the pan. The fault display will go off shortly afterwards. You can
continue cooking.
Ӡand beeping sound
There is a hot pan near the control panel. To
protect the electronics, the hotplate has been
switched off.
Remove the pan. Wait a while. Touch any control. When Ӡ goes out, you
can continue cooking.
”‰
The hotplate was in operation for too long and
has switched itself off.
You can switch the hotplate back on again immediately.
32


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