Troubleshooting
Handheld User Guide 251
Maintenance
I accidentally dropped my handheld in water and now it does not work. What should I
do?
While a few drops of moisture should not damage your handheld, you should avoid placing it in
direct contact with liquids. If your handheld is exposed to liquid and stops operating, let it dry out
completely, allowing time for internal components to dry. If it does not begin to work again when
it is dry, contact your service provider or network operator.
How can I reset my handheld?
On rare occasions, the handheld might report an internal handheld error message, and instruct
you to press
R to reset. You can also reset the handheld by pressing the Alt key and the Right
Shift key and the Backspace key.
Messages
What is a PIN?
A PIN is a personal identification number. Each handheld has a unique address that is similar to a
phone number. PINs are up to eight digits long and cannot be modified or altered.
To find the PIN for your handheld, on the Home screen, click the Options icon, and then click
Status.
I sent a message and an X icon appears where the check mark usually appears. What
should I do?
When an X appears beside a message that you sent from your handheld, a problem prevented
the message from being sent properly. You can find out specifically what went wrong by opening
the message and scrolling to the top of it. The Message Status field specifies the problem.
Refer to "Message status field error messages" on page 265 for more information.
Why am I not notified when new messages arrive?
Verify that the volume setting for the Messages item of your current notification profile is set to
Low, Medium, High, or Escalating instead of Mute. If the volume is set to Mute, you do not
receive notification of new messages. If you are having difficulty hearing the notification,
increase the volume or the number of beeps. Refer to "Customizing notification profiles" on page
224 for more information on changing your notification profile settings.
Why are email messages arriving at my handheld in an “Unknown” folder?
You must synchronize your email messages using the Intellisync tool to transfer folders to your
handheld that you created on your desktop. Refer to the “Reconciling email” topic of the
Intellisync Online Help
for more information. After you perform the email reconciliation, your
handheld recognizes the new folder and any email messages that are redirected from that
desktop folder on your desktop are transferred into the proper folder on your handheld.
