Manual Black-Berry 6220 (page 262 of 309) (English)

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Troubleshooting

262 BlackBerry Wireless Handheld

Frequently asked questions

Alarm

Why is my Alarm not notifying me?

• Verify that the Alarm On/Off field is set to On. When the Alarm is set, a bell icon appears on the

Home screen. Refer to "Setting the Alarm" on page 236 for more information.

• Verify that the Alarm item is set correctly in your notification profile. The Volume field in your

selected notification profile should be set to Low, Medium, High, or Escalating, instead of

Mute. Refer to "Customizing notification profiles" on page 238 for more information.

• If you turn off your handheld using the Power button or the Turn Power Off icon on the

Home screen, Alarm notifications do not turn on the handheld. Set the handheld Auto On/Off

feature if you want your Alarm to notify you. Refer to "Setting the Auto On/Off feature" on page

246 for more information.

Attachment Service

Why is my attachment not opening?

• Verify that the attachment that you are opening is a supported attachment type. Attachments

with the following file name extensions are supported: .doc, .pdf, .txt, .wpd, .xls, and .ppt.

• If you are opening a .pdf file that is password protected, verify that you typed the correct

password.

How do I know if I need to enter a password to view my attachment?

• The Attachment Service currently supports password-protected .pdf file attachments. If you try

to view a password-protected .pdf file attachment and you do not type a password, the

attachment request fails. An error message appears informing you that it is a

password-protected attachment. Refer to "Handheld error messages" below for more

information.

I requested an attachment and an X icon appears where the check mark usually

appears. What should I do?

• When an X appears beside a requested attachment, a problem prevented the attachment from

being retrieved. Check the file name extension of the attachment that you are requesting to

verify that it is a supported attachment type.

Why is my message marked as unread again?

• After you retrieve an attachment, the message that contains the attachment is marked as

unread on the Messages screen. This indicates that the attachment is available for viewing. The

message is marked as read after you open the message again.

How do I save attachments?

• Your attachment is connected to your message. To save the attachment, you must save the

message. Refer to the

Handheld User Guide

for information on saving messages.

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Black-Berry 6220 Manual

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