“There is inter-
ference and
noise on the
line.”
Move the handset closer to the base unit, or to a
different position.
Try moving the base unit so that it’s not near other
electrical equipment, such as a television or a
computer.
You’ll get the best results if you site the base unit as
high as possible. For example, in a two-storey house,
the first-floor landing is an ideal place for the base unit.
“I hear ‘beeps’
from my
handset while
I’m on a call.”
You may be going out of range of the base unit. Move
closer, or your call may be cut off.
Check the Battery Level symbol on the display. If it is
low, recharge the batteries.
“The Caller
Display feature
isn’t working.”
You need to subscribe to the Caller Display feature from
BT or your service provider.
The caller may have withheld their number by dialling
141. Or they may be calling from a network that does
not transmit the Caller ID (for example, it may be an
international call).
“When I try to
make a call, I
hear Busy
tone.”
If you’re using a e3300 Twin system, or have extra
handsets registered to your base unit, check that
another handset isn’t already in use on a call.
“The volume in
the earpiece is
low when I’m
on a call.”
Make sure you’re holding the earpiece correctly over
your ear.
Adjust the volume using the ▲ or ▼ button.
Troubleshooting
36
Using a multi-handset system
“I can’t transfer
a call.”
Make sure the other handset is within range of the base
unit.
Make sure you’re dialling the correct number for the
other handset (1 to 6, or 9 for all registered handsets).
Customising the handset and base unit
“When I try to
change the
settings of my
handset and/or
base unit, I hear
a warning
tone.”
Have you set a PIN code for your handset and/or base
unit? If so, you need to key it in after pressing PROG 1
or PROG 2 before you can make any changes. If you’ve
forgotten your PIN, you’ll need to reset the handset
and/or base unit as described on pages 26 and 31.
Indirect Network
“The Indirect
Network feature
isn’t working.”
You must subscribe to an alternative network
provider before you can use this feature.
If you have more than one registered handset, you need
to turn the feature on for each one individually, as well
as setting the network access code on the base unit.
When making a call, you must dial the number (or
select the number from memory, LNR memory or Caller
Display memory) before you press the PHONE button
for an outside line.
Troubleshooting
Binatone Help Line: 01325 304 473 37
