Troubleshooting
!
The e3300 must be serviced by trained engineers.
NEVER attempt any repairs or adjustments yourself
— you could make the problem worse and invalidate
the Guarantee.
ALWAYS check
first that:
■
you have followed all the steps listed on pages 4 and
5 to install and set up your e3300
■
all connectors are firmly inserted in their sockets
■
mains power is switched on at the socket
■
the handset’s batteries are correctly and securely
installed, and are not run down
Everyday use
“I cannot make
or answer calls.”
If the handset’s display is blank, it may be switched off.
Press the HANG UP/C button to switch it back on.
Check that the base unit’s mains power adapter is
plugged in and power is switched on. The base unit
needs mains power for normal operation of the phone
— not just for charging the batteries.
Make sure you’re using the telephone line cable that
was supplied with your e3300. Other telephone line
cables might not work.
Move the handset closer to the base unit.
Check the Battery Level symbol on the display. If it is
low, replace the handset on the base unit or charger
pod to recharge the batteries.
Switch off power at the mains socket, wait for a few
seconds and then switch back on. This may solve the
problem.
34
“I cannot make
a call.”
The handset’s keypad may be locked (see page 7).
Unlock it before you make a call.
Call barring may have been set (see page 28). Check
with the user of the base unit.
“When I press
keys, nothing
happens.”
Make sure the batteries are fitted in your handset. If the
Battery Level symbol on the display shows ‘low’,
recharge the batteries.
“When I key in a
number, it
appears on the
display, but I
can’t make an
outside call.”
Try moving the handset closer to the base unit.
Try a different position for the base unit — somewhere
higher if possible, or further from other electrical
equipment.
“The phone
does not ring”
Check that the base unit’s mains power adapter is
plugged in and power is switched on. The base unit
needs mains power for normal operation of the phone
— not just for charging the batteries.
Make sure you’re using the telephone line cable that
was supplied with your e3300. Other telephone line
cables might not work.
Check that the total REN value of all equipment
connected to your telephone line is no more than 4 (see
page 2). Disconnect one or more telephones and see
whether that helps.
“My call was cut
off when I went
out of range.
Now I can’t use
my handset.”
Move the handset closer to the base unit before you try
again to make a call.
Troubleshooting
Binatone Help Line: 01325 304 473 35
