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5Diagnostic
Problem cause Solution
The programs do not
can't start
after closing the
loading door.
You have not pressed the Start/Pause/
Cancel button.
• Press the Start/Pause/Cancel
button.
In case of excessive loading, it will be
difficult for you to close the loading door.
• Reduce the amount of laundry and
make sure the loading door is
properly closed.
Unable to launch
or select the
program.
The machine has gone into safety mode
due to problems with the power supply
(circuit voltage, water pressure, etc.).
• To cancel the programme, use the
program selector to choose another
programme. The previous program
will be cancelled. (See “Program
Cancellation” section)
Water inside the
machine.
There may be water left in your machine as a
result of quality assurance processes carried
out during production.
• This is not a problem and does not affect
your machine in any way.
The machine does not suck up
water.
The tap is closed. • Open the taps.
The water inlet hose is bent. • Straighten the pipe.
The water inlet filter is clogged. • Cleaning the filter.
The loading door is not closed. • Close the door.
The machine does not drain
the water.
The drain hose may be clogged or twisted. • Clean or straighten the pipe.
The pump filter is clogged. • Cleaning the pump filter.
The machine vibrates or
makes noises.
The machine is not in balance. • Balance the machine by adjusting the feet.
A hard substance has entered the
pump filter.
• Cleaning the pump filter.
The transport safety screws have
not been removed.
• Remove the transportation safety
screws.
The amount of laundry in the machine
is too low.
• Add laundry to the machine.
The machine is overloaded. • Remove a quantity of laundry
from the machine or distribute it
manually in order to balance it
evenly in the machine.
The machine is resting on a rigid object. • Make sure that the machine is not placed
on any object.
Water is leaking from the bottom of
the machine.
The drain hose may be clogged or twisted. • Clean or straighten the pipe.
The pump filter is clogged. • Cleaning the pump filter.
The machine stopped
right after starting the
program.
The washing machine has stopped
temporarily due to low voltage.
• It can resume operation when the
voltage returns to the normal
level.
The machine drains
the water it takes
directly.
The height of the drain hose is not
appropriate.
• Connect the water drain hose
as indicated in the user
manual.
No water is visible in
the machine during
washing.
The water is in the invisible part of the
device.
• This is not a problem.
39 / EN Washing machine / User manual
39


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