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28 / EN Robot Vacuum / User Manual
7 Troubleshooting
Cannot connect to the Wi-Fi
network.
1. Wi-Fi signal is weak. Make sure that the Wi-Fi signal in the location
of the robot vacuum cleaner is strong.
2. There is a cutoff in Wi-Fi connection. Please reset Wi-Fi, download
the latest mobile application and try again.
3. Password is not entered correctly.
4. The router used is a model that operates in 5G frequency band (this
robot vacuum supports the 2.4G frequency band only).
Timed cleaning feature
does not operate Charging level is low. Timed cleaning can only be started when the
charge level is higher than 20%.
The vacuum cleaner
consumes power while it is
in the charging dock
The vacuum cleaner consumes very little amount of power while it is in
the charging dock; this feature allows to keep the battery performance
in the best level.
Failure List
When the robot vacuum cleaner switches to the error position, the illuminated home button on the upper
body starts to blink red and gives an audible warning. Follow the audible warning to resolve the fault.
Audible Warning Solution
Error 1: Battery error. Please refer to the
manual or the application.
Battery temperature is very high or very low. Wait
until the battery temperature reaches the normal
values (0 °C~40 °C/32 °F~104 °F).
Error 2: Wheel error. Please refer to the manual
or the application. Please check for any foreign material stuck in the
wheels and restart the vacuum cleaner.
Error 3: Side brush error. Please refer to the
manual or the application. Please check for any foreign material stuck in the
side brush and restart the vacuum
Error 4: Main motor error. Please refer to the
manual or the application.
Please check whether there is any foreign ma-
terial stuck at the rear of the rotating brush (in
the air flow path) and restart the vacuum cleaner.
Please check the dust container and the filter,
and restart the vacuum cleaner.
Error 5: Turbo brush error. Please refer to the
manual or the application.
Please remove the rotating brush, and clean the
connection part of the rotating brush, rotating
brush cover and the dust nozzle. Restart the vac-
uum cleaner after cleaning.
28


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