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Troubleshooting tips | ZM Series User Manual
Troubleshooting tips
Issue Possible Cause
No picture - red LED ON
LED on continuously indicates no (compatible) video is available
on currently selected source.
Conrm that the correct video input is selected.
Check that the video signal cable is properly connected to the
display. Test cable with ‘known good‘ equipment.
Check display settings of the video source - ensure the
resolution is supported by the display.
Ensure brightness is turned up to a suitable level.
No picture - red LED OFF Make sure power is connected to an appropriate DC voltage
source, and that the fuse is tted or breaker is switched on. After
pressing power button, the red LED should blink as monitor
starts up, followed by momentary display of the logo on the
screen.
Image persistence Image persistence occurs when a ghost of an image remains
on the screen after the screen image has been changed. Unlike
a CRT monitor, an LCD monitors image persistence is not
permanent. To erase an image ghost, turn the monitor o for
several hours. To avoid this condition, do not leave the monitor
displaying the same image unnecessarily, for an extended
period of time.
Picture quality & image
stability
Check for video cable condition; is shield intact, and does cable
not exceed maximum distance for video standard.
Check the signal source is outputting a compatible resolution at
a supported frequency.
Monitor may be receiving incorrect/bad sync signals from
source.
Video compromised by interference from other equipment.
Low level backlight Supply voltage has dropped below 10V. Will restore at >11V.
Unit has been subject to excessively hot direct sunlight for an
extended period and/or unit enclosure is too hot. Automatic
thermal protection has been enabled.
Slight distortion in text
or graphics
Not working in native resolution, where possible adjust the
video source to output correct resolution.
Display is present but
“bars” appear or roll
across screen
Ground loop problem between video source and monitor.
Video compromised by interference from other equipment.
Vertical shaded bars on
screen image
Incoming video may be in 4:3 ratio, either leave in ‘aspect’ mode,
or set to ll’ to use full screen space.
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