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AXIS 214 PTZ
Support
Support overview - This page provides information on troubleshooting and contact information, should
you require technical assistance.
S
ystem Overview - This page provides an overview of the camera’s settings and the most recent log
entries with links to the corresponding pages.
Logs & Reports - The
various logs and the Parameter List provide valuable information for trouble-
shooting and when contacting the Axis support serv
ice. Please be sure to always provide a Server
Report with your support query.
Configuration - Select the required log level
to save.
Log Level for Log Files - from the drop-down list, select
the level of information to be added to the log
file.
Log Level for Email - from the drop-down list, select th
e level of information to send as email and enter
the destination email address.
Advanced
Scripting - this is a powerful and advanced function that enables the use of custom scripts.
Caution!
Improper use may cause unexpected behavior or even cause loss
of contact with the unit. If a script does
cause problems, reset the unit to its factory default settings. A backup file may be of use to return the unit
to its latest configuration.
Axis strongly recommends that you do not use this
function unless you fully understand the consequences.
Axis support does not provide assistance for problems with customized scripts.
For more information, please visit the Developer pages
at www.axis.com/developer
Plain Config - this function is for the advanced user with experience of Axis network camera configuration
.
All parameters can be set and modified from this page. Help is available from the standard help pages.
Resetting to the factory default settings
To reset the AXIS 214 PTZ to the original default settings, go to the System Options > Maintenance web
page (described in Maintenance, on page 3
7) or use the Control button on the rear panel of the AXIS 214
PTZ, as described below:
Using the Control Button
Follow the instructions below to reset the AXIS 214 PTZ
to the factory default settings using the Control
button.
1. Switch off the AXIS 214 PTZ by disconnecting the external power supply
.
2. Using a suitably pointed object, press and hold the Control button while reconnecting the power
connector.
3. Keep the Control button pressed for approximately 15 seconds.
4. Release the Control button.
Note:
Resetting to the factory default settings using the Control Button will cause all parameters (including the IP address) to be reset.
Refer to Maintenance, on page 37 for other methods that do not reset the IP address.
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