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5 Troubleshooting AVM Support
Provide as detailed an error description as possible:
when the error occurs, what programs are active,
etc.
Please also note the following to assist us in resolving
your problem:
Is the error reproducible?
Do you receive error messages when you perform the
A1 Test program from the AVM program group?
If so, which error messages are returned?
Can you establish a data connection the the AVM Call
Center (ADC) with your AVM ISDN-Controller?
A connection to the ADC can be established with the
programs Connect/Connect32 included with delivery
or with FRITZ!data. Use the IDtrans transmission
protocol and the telephone number+49 (0)30 / 39 98
43 00.
If such a connection is not successful, what error
message do you receive?
Please supply an exact description of your computer
and peripheral equipment including: computer type,
sound card, resources used (I/O addresses, IRQs and
interrupts used) and other components installed.
48


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