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5
Troubleshooting General Malfunctions
Are the ISDN cable connectors firmly inserted (and
screwed tightly) in the AVM ISDN-Controller? Is the
connector cable connected to in your ISDN socket?
Is your ISDN line active? Use another terminal device,
such as an ISDN telephone, to check it.
Is your network terminator (NT) installed correctly?
Some NTs need to be connected to an electrical
outlet as well as to the incoming ISDN line.
If your ISDN-Controller is connected to a PBX exten-
sion, have you included the outside dialing prefix
(usually 0) in the numbers dialed?
Are all the relevant services (data transmission)
available and enabled on your PBX extension?
Did you specify the correct D-channel protocol for
your ISDN line when installing the ISDN-Controller
software?
Problems during ISDN-Controller operation:
If problems arise regularly during operation, run the
program A1 Test, located in the AVM program group
or in the driver software installation directory. This
program performs functional tests of the ISDN-Controllers
individual components and displays the results.
If A1 Test reports no malfunctions in the ISDN-Controller
hardware, you should attempt a test connection to the
AVM Data Call Center (ISDN file transfer server). You may
do so using the program Connect2 (MS-DOS) or
Connect32 (Windows 95/98 and NT), which are among
the AVM ISDN-Tools included with your ISDN-Controller.
The number of the AVM Data Call Center is +49-30-399
84 300.
39


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