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Hoofdstuk 5: Over de functiontaliteit van de
bureautelefoons voor
callcenters
Agentbureautelefoons gebruiken in het callcenter
Het is voor uw werk als agent van essentieel belang dat u begrijpt op welke wijze de
bureautelefoon werkgebonden informatie weergeeft, waaronder werkmodi en agentstatussen,
oproepinformatie en begroetingen.
Over statusregelinformatie en -pictogrammen
Wat op de statusregel van het weergavescherm wordt weergegeven, is afhankelijk van waar
u mee bezig bent op het desbetreffende moment. Speciale pictogrammen geven uw status
aan. Soms worden er mogelijk meerdere pictogrammen weergegeven op de telefoon.
Pictogram en tekst
Aangegeven status
voor monochrome schermen of
voor kleurenschermen en het
woord Available (Beschikbaar)
Aangemeld, in de modus Available (Beschikbaar)
zonder wachtend hulpwerk.
voor monochrome schermen of
voor kleurenschermen en het
woord Pending (In afwachting)
Aangemeld, in de modus Available (Beschikbaar) en
met wachtend hulpwerk of nawerk.
voor monochrome schermen of
voor kleurenschermen en de
woorden Aux Work (Hulpwerk)
Aangemeld en in de modus Aux Work (Hulpwerk).
voor monochrome schermen of
voor kleurenschermen en de
woorden After Call (Nawerk)
Aangemeld en in de modus After Call Work (Nawerk).
Gebruikersgids voor Avaya one-X
®
Deskphone H.323 9608, 9611G, 9621G en 9641G voor callcenters Februari
2012 41
41


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