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The Telephone
4602 and 5602 User Guide Page 3
IP Office 3.2 [15-601079] Issue [3] (6 June 2006)
Call Appearance Keys
Normally, the call handling screen contains two keys set as 'call appearance' keys. Having more than
one call appearance key is useful. When holding a call you can answer another call and then use the call
appearance keys to switch between calls.
Having two Call Appearance keys is very useful. When holding a call you can answer/make another call
and then switch between calls or transfer or conference. If you are set to receive call waiting indication,
the waiting call is shown against the next call appearance key.
Caution
Although the system administrator can replace the Call Appearance Keys with Bridged, Line and
Call Coverage Appearance Keys, this would severely restrict the use of features such as conference
and transfer.
It is for this reason that it is strongly recommended that all Call Appearance keys remain at their
default settings.
Call Appearance Key Icons
The icons displayed against the Call Appearance Keys allow you to determine the status (for example,
on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.
Incoming Call:
A symbol next to a call appearance key indicates an incoming call. To answer the call and put any
other current call on hold, press / .
Connected:
A symbol next to a call appearance key indicates that it is the currently connected call. The caller's
phone number (if available) is also shown.
On Hold:
To put the call on hold, press Hold or the adjacent . indicates a call on hold and an H is
displayed.
To take the call off hold, press Hold.
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