6147
58
Zoom out
Zoom in
Previous page
1/64
Next page
Page 58 - Overview Management and Troubleshooting
Page 58 - Management and Troubleshooting IP Office 4610 User’s Guide
Overview 40DHB0002USFA – Issue 1 (9th February 2005)
Management and Troubleshooting
Overview
The 4610 IP Telephones are relatively trouble-free. This chapter provides helpful
information for:
Testing your telephone to be sure it is operating correctly.
Basic Troubleshooting; this chart provides the most common problems an end user
might encounter and suggested resolutions.
Application-specific troubleshooting; this chart describes problems and solutions
specific to a 4610 application (Phone, Speed Dial, Call Log, or Web Access).
Resetting or power-cycling your phone, when Basic Troubleshooting does not
resolve a problem.
Testing your phone
This test function enables you to verify that your telephone’s lights and display are
operating properly.
Testing the Telephone's Lights and Display
1. With the telephone idle (on-hook), press and release the Mute button, then
press the following numbers on the dial pad: 8 3 7 8 # (which stands for TEST).
The display should indicate the self-test has started. If the test is successful, the
message “Self test Passed #=end” displays; if the test is not successful, the
message “Self test Failed #=end” displays instead.
2. Press # to return to the Phone screen.
If nothing appears on the display and the phone is receiving power, your phone
may need to be replaced. Contact your System Administrator for assistance or
additional troubleshooting information.
Troubleshooting Chart
Problem/Symptom Suggested Solution
Phone does not activate when
connected for the first time.
Unless your System Administrator has already initialized your
telephone, you may experience a delay of several minutes
before it becomes operational. Upon plug-in, your telephone
immediately begins downloading its operational software, its IP
address, and any special features programmed by your
System Administrator from the server to which it is connected.
Report any delay of more than 10 minutes to your System
Administrator.
Phone does not activate after a power
interruption.
Allow a few minutes for re-initialization after unplugging,
powering down the phone, server problems, or other power
interruption causes.
Display shows an error/informational
message
Most messages involve server/phone interaction. If you cannot
resolve the problem based on the message received, contact
your System Administrator for resolution.
Speakerphone does not operate. Ask your System Administrator if your
Speakerphone has been disabled.
58


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Avaya 4610 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Avaya 4610 in the language / languages: English as an attachment in your email.

The manual is 1,82 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Avaya 4610

Avaya 4610 User Manual - English - 1 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info