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Operating manual Wien EN 15 | Help
31
15 Help
The glass window is sooty Insufficient draft from time to time (depending on
use) the window must be cleaned
with glass cleaner
Clarification with chimney sweeper
(poss extend chimney/measure
draft)
incorrect operation of the air regu-
lator
It is imperative that the air regulator
is operated in accordance with the
instructions (if secondary air is closed
too far, the glass pane will become
sooty very quickly)
excessively large pieces of log
log too damp
Comply with quantity and size ac-
cording to the instructions
Operating temperature has not been
reached
Use more fuel, dry wood (< 15 % re-
sidual moisture), pay attention to air
regulation
The chimney is too small The chimney draft is insufficient Ask your chimney sweep to carry out
a draft measurement
Exhaust ducts and combustion
chamber sooted up
Use more fuel, dry wood (< 15 % re-
sidual moisture), pay attention to air
regulation
The stove emits a strong odor and
smokes externally
Stove-enameling phase of the var-
nish
During the first heating cycles, the
varnish hardens and smells in the
process
The stove surface is dusty/soiled Keep the surfaces of the stove clean
Keep the floor area clean around the
stove
Flue gas escapes when stoking up
and during the heating phase
Chimney draft too low, flue pipe con-
nection leaky
Check connection points and if ne-
cessary reseal
Check chimney draft
Door opened before combusted
down to embers
Only stoke up when only embers are
present (no more visible flames)
The fire is too weak and/or goes out Air regulator closed (-) Air regulator open (+)
Wood too damp Are you using dry wood (<15%re-
sidual moisture)?
External temperature too high
(>15°C)
The room is not warm enough Convection air grille closed Open convection air grille
Chimney draft too high Clarification with chimney sweeper
(poss shorten chimney/measure
draft)
The fire burns down too quickly and
uncontrollably
Air regulator open (+) Throttle combustion air supply after
the operating temperature has been
reached in the firebox (+ / -)
Seals worn Check whether the seals on the in-
side of the door are continuous and
in working order, if necessary re-
place
Firebox door not closed properly Close the firebox door
Chimney draft too high Clarification with chimney sweeper
(poss shorten chimney/measure
draft)
Ceramic windows become sooty
very quickly
Unsuitable wood used Use dry unrefined wood. See inform-
ation about this in the Fuel section
31


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