Manual Austria Email EKL serie (page 29 of 30) (English, German)

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10. Claims exceeding the terms of the warranty, in particular those for damage and consequential damages, are precluded

insofar as these are legally permissible. Pro rata work times for repairs as well as the costs for restoring the equipment to

its original condition must be paid in full by the purchaser. The guarantee provided extends according to this guarantee

declaration only to the repair or replacement of the appliance. The provisions of the Terms of Sales and Delivery of the ma-

nufacturer remain, insofar as they are not altered by these guarantee conditions, fully in eect.

11. There is a charge for services provided outside of the context of these guarantee conditions.

12 In order for a warranty claim to be honored by the manufacturer, the appliance must be paid for in full to the manufacturer

and the claimant must have met all his obligations to his vendor in full.

13. The enamelled internal boiler for water heaters is warranted for the specied period from the delivery date provided all

warranty terms described under Points 1 to 12 are observed with in full. If the warranty terms have not been met, the legal

warranty requirements of the respective country from which the appliance was shipped shall prevail.

14. Claim satisfaction according to prevailing Austrian Product Liability Law:

Claims for compensation under the title of product liability are only justied if all prescribed measures and necessities for

fault-free and approved operation of the appliance have been met. This includes among other things the prescribed and

documented anode replacement, connection to proper operating voltage, prevention of damage due to improper use, etc.

From these conditions it can be concluded that if all requirements are met (norms, installation and operation guide, general

guidelines, etc.), the device or product fault resulting in the secondary damages would not have occurred. Furthermore it

is mandatory that for processing of the claim the necessary documentation such as the part number and manufacturing

number of the water heater, the seller’s invoice and that of the executing license holder as well as a description of the mal-

function for a laboratory study of the appliance in question (absolutely required, since a specialist will study the appliance

and analyze the cause of failure) be provided. Furthermore, the original installation at the place of assembly may not be

changed, converted or dismantled before being inspected by the manufacturer or an appointed expert.

Any change to the original assembly situation on-site will lead to the immediate exclusion of any claims arising from the

warranty, guarantee or product liability.

To prevent misidentication of the water heater during transport, it must be marked with a highly visible and legible mar-

king (preferably including address and signature of the end customer). Corresponding pictorial documentation indicating

the extent of the damage, the installation (cold water line, hot water outlet, heating outgoing and return, safety xtures,

expansion tank if present) as well as the defect location on the water heater is also required. Furthermore the manufacturer

reserves the express right to require that the purchaser provide all the documents and equipment and equipment parts

necessary for clarication. The prerequisite for performing services under the title of product liability is that it is the clai-

mant’s obligation to prove that the damage was caused by the manufacturer’s product. Damage compensation according

to the Austrian Product Liability Law is subject to a 500 Euro deductible. Until the entire matter is claried and the circum-

stances as well as determination of the causal factors are established, the manufacturer is held faultless. Non-observance of

the operating and installation guide and/or the relevant norms is considered negligent and will result in a liability disclaimer

within the scope of compensation for damages.

The illustrations and data are not binding and may be modied without notice when technical improvements are made. Subject

to printing errors and technical changes.

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Austria Email EKL serie Manual

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