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Appendix
Troubleshooting
Completely remove then replace the battery. Place the cordless handset
in the telephone base. Wait for the cordless handset to reestablish its
connection with the telephone base. Allow up to one minute for this to
take place.
Your telephone line cord might be malfunctioning. Try installing a new
telephone line cord.
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your telephone.
Your caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
Make sure the home area code is set correctly in the telephone (see
Home area code on page 15).
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (see Telephone base
and charger installation on page 5). The filter prevents noise and caller
ID problems caused by DSL interference. Please contact your DSL service
provider for more information about DSL filters.
My telephone does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features provided by
your telephone service provider. Caller ID features work only if both you
and the caller are in areas offering caller ID service, and if both telephone
service providers use compatible equipment.
New voicemail and icon show on the display and I don’t know why.
Your telephone has voicemail indication that is separate from the built-in
answering system. If New voicemail and appear on the display, then
your telephone has received a signal from your telephone service provider
that you have a voicemail message waiting for you to retrieve from your
telephone service provider. Contact your telephone service provider for
more information on how to access your voicemail.
I cannot retrieve voicemail messages.
Your telephone has both a built-in answering system and voicemail
indication. They are independent features and each alerts you to new
messages differently (see About answering system and voicemail on
page 50). If you subscribe to voicemail service from your telephone service
provider (charges may apply), contact your telephone service provider for
more information on how to access your voicemail.
77


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