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Appendix
Troubleshooting
If your telephone is plugged in with a modem or surge protector, plug
the telephone (or modem/surge protector) into a different location. If this
doesn’t solve the problem, relocate your telephone or modem farther
apart from one another, or use a different surge protector.
Relocate your telephone base to a higher location. The telephone will have
better reception when installed in a high area.
If the other telephones in your home are having the same problem, the
problem is in your wiring or telephone service. Contact your telephone
service provider (charges may apply).
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (see Telephone base
and charger installation on page 5). The filter prevents noise and caller
ID problems caused by DSL interference. Please contact your DSL service
provider for more information about DSL filters.
My cordless handset does not ring when I receive a call.
Make sure that the ringer is not turned off. Refer to Ringer volume on
page 12.
Make sure the telephone line cord is plugged securely into the telephone
base and the telephone wall jack. Make sure the power cord is securely
plugged in.
The cordless handset may be too far from the telephone base.
Charge the battery in the cordless handset for at least 16 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
You may have too many extension telephones on your telephone line to
allow all of them to ring simultaneously. Try unplugging one telephone at
a time until the telephone starts ringing.
The layout of your home or office might be limiting the operating range. Try
moving the telephone base to another location, preferably on an upper floor.
If the other telephones in your home are having the same problem, the
problem is in your wiring or telephone service. Contact your telephone
service provider (charges may apply).
Test a working telephone at the telephone wall jack. If another telephone
has the same problem, the problem is the telephone wall jack. Contact
your telephone service provider (charges may apply).
Other electronic products such as HAM radios and other DECT phones
can cause interference with your cordless telephone. Try installing your
telephone as far away as possible from these types of electronic devices.
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