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AT-T EL52400 Manual

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Appendix
Troubleshooting
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
There may be interference on the telephone line you are using. Press dial
pad keys firmly.
The answering system does not record messages.
Make sure the answering system is on (see Answering on/off on page
39).
Make sure the memory of the answering system is not full. When the
answering machine memory is full, it does not record new messages until
some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers (see
Answering system and voicemail on page 43). To determine how many
rings activate your voicemail, contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your fax
machine documentation for information on compatibility with
answering systems.
Announcement is not clear.
When you record your announcement, make sure you speak in a normal
tone of voice, towards the microphone on the handset.
Make sure there is no background noise (TV, music, etc.) while recording.
I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional
telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB port
on your computer. Do not plug into a multiple port USB hub (USB splitter)
that is not powered.
In a few rare instances, the USB port on your computer may not have
enough power. In these instances, try using a USB hub with its own
external power supply.
If you are using a firewall, it may prevent access to your nontraditional
telephone service. Contact your service provider for more information.
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